Question 1

Do guests need to download an app?

Accepted Answer

Not at all. The entire system runs in the browser. By simply scanning the QR code using a smartphone, guests instantly access a web interface to select their preferences. No registration, no downloads.

Question 2

How long does it take to implement the system in a hotel?

Accepted Answer

Everything is easy thanks to the admin panel, where you can set up your rooms and define cleaning types in minutes. Then you either simply print the generated QR codes or choose a more design-forward route: for example a table stand, part of a welcome card, a mirror sticker, or an info brochure. One account represents one property, keeping all of its rooms, settings, and overviews neatly together.

Question 3

How do you protect the system from unauthorized or false requests?

Accepted Answer

Each room has a unique, unguessable link; after the daily cutoff a choice can no longer be changed, and nothing can be written into the past. Hotels can additionally lock today's choice to the phone that made it and cap the number of changes per day — everyone else is referred to the front desk, which can set or clear the choice from the admin. If a code leaks, generate a new one for a single room or the whole hotel; the old one stops working immediately. Every request is tied to the device that made it, hotels can cap daily changes and regenerate any room code instantly. Hotels with higher security needs can require a room PIN: reception hands it over at check-in and rotates it at check-out, so a photographed QR code is useless once the guest has left.

Question 4

Does the system work without integration into our hotel system (PMS)?

Accepted Answer

Yes. cleanQR can operate completely independently. You can see everything clearly in our interface with just a few clicks. Integration with selected PMS systems is part of our long-term development plan, and we will be gradually expanding integrations over time.

Question 5

What if a guest changes their mind at the last minute?

Accepted Answer

In the admin panel, you can set a so-called "cutoff time" (for example, 8:00 AM). After this time, the guest can no longer change their choice in the app, so your staff can stick to a fixed schedule.

Question 6

How does staff learn about guest choices?

Accepted Answer

We offer flexibility for every type of operation. Either you print a clear room list with one click in the morning, or the team uses the digital housekeeping view on a tablet or phone to see changes in real time. Housekeepers do not need their own account; they only need a link, which can optionally be protected by a PIN.

Question 7

How much extra work does it add for staff?

Accepted Answer

Practically none. Housekeepers need no account or training; they simply open the shared housekeeping view. cleanQR actually reduces the number of unnecessary room visits.

Question 8

What if a guest doesn't know how to use a QR code or has no internet?

Accepted Answer

Nothing changes about the standard service. If a guest doesn't fill anything in or doesn't use the system, cleaning proceeds according to your regular plan. cleanQR is a comfort option for guests who appreciate privacy or an eco-friendly approach. Additionally, the front desk can manually enter or update a guest's preferences directly in the admin panel at any time.

Question 9

Can we customize how QR codes are printed?

Accepted Answer

Yes. You can generate print-ready PDF files using different layouts and choose what content appears alongside each QR code. This makes it easy to prepare codes for table stands, welcome cards, mirror stickers, or information brochures.

Question 10

Can we promote hotel services after a guest scans the QR code?

Accepted Answer

Yes. You can show guests service offers and promotional offers directly after they scan the room QR code, giving them an easy way to discover relevant hotel services during their stay.

Question 11

Can we use our own hotel logo and brand color?

Accepted Answer

Yes. You can customize both the guest-facing experience and print materials with your own logo and brand color so they match your hotel.

Question 12

Can guests report a problem through the QR code?

Accepted Answer

Yes. A guest can report a problem after scanning the room QR code. The report appears on the dashboard, and the system can also send an email alert to one or more selected addresses. Alerts can be switched on or off at any time and are sent in English or Czech based on the account owner's language.

Question 13

What information can we show on the room board?

Accepted Answer

You can add Wi-Fi, breakfast, check-out, parking, wellness, restaurant, and emergency contact details, as well as a flexible custom section. Guests find everything important in one place without a printed room directory.

Question 14

Can guests see the impact of skipping a cleaning?

Accepted Answer

Yes. After skipping a cleaning, guests see estimated water, energy, and CO₂ savings with an easy-to-understand comparison that makes the impact of their choice tangible.

Question 15

Is cleanQR available in English and Czech?

Accepted Answer

Yes. The entire guest experience and admin environment are available in English and Czech.

Question 16

What language does the guest form appear in?

Accepted Answer

The form appears in the guest's browser language, English or Czech, and the guest can switch it.

Question 17

How much does cleanQR cost?

Accepted Answer

One plan: €79 per month or €790 per year (2 months free), plus VAT where applicable. Any number of rooms, all features included. Every hotel starts with a 30-day free trial, no credit card and no commitment.

Question 18

Is there a limit on rooms?

Accepted Answer

No. It doesn't matter how many rooms you have.

Question 19

What happens after the trial?

Accepted Answer

After 30 days your account switches to read-only mode until you choose a subscription. Your data stays intact, nothing is deleted and nothing is charged automatically.

Question 20

Can I cancel anytime?

Accepted Answer

Yes. You can cancel inside the app at any time. Annual plans run until the end of the paid period.

Is your hotel housekeeping still guesswork?

cleanQR in short

Typical housekeeping bottlenecks

Is your staff knocking on doors where guests are still sleeping?

Are you washing towels that guests would have happily reused?

Is your front desk overwhelmed by simple requests?

Are you cleaning rooms guests don't want serviced?

Seamless service in 4 steps

Place

Scan

Select

Manage

Security under your control

See how cleanQR works

The benefits you'll feel every day

Reduce Costs

Save Staff Time

Happier Guests

More Than Cleaning

Pricing

Frequently Asked Questions

The people behind cleanQR.

Adam

Pavel

Try it in your hotel, risk free